Privacy Policy

Privacy Policy

Introduction

Welcome to https://home-care-services-for-seniors-escobares-texas.primarycareaid.com (hereinafter referred to as “Home Care Services for Seniors Escobares Texas,” “we,” or “us”). We are dedicated to maintaining the privacy and security of your personal data. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of information from our website visitors, application users, and service subscribers (hereinafter collectively referred to as “users” or “you”).

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, applications, or services linked to ours but operated independently. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This Privacy Policy governs your interactions with us when:

  1. You use our applications, complete registration forms, or access our online services as an authorized user.
  2. You visit our websites and interact with their features, including browsing, search queries, and page views.
  3. You subscribe to receive newsletters, promotional emails, phone calls, text messages (SMS), or other communications from us.

Personal Data Collection

We collect various categories of personal data to provide and improve our services. Here’s a detailed breakdown:

  • Account Information: This includes user names, email addresses, and passwords used to access your account on our platform.
  • Payment Information: Credit/debit card details, billing addresses, and payment history required for transaction processing.
  • Financial Information: We may collect banking information, tax identification numbers, or other financial data if necessary for service provisioning or financial transactions.
  • Purchase Information: Details about products or services purchased from us, including quantities, prices, and delivery information.
  • Mobile Device Identifiers: Unique device identifiers, IP addresses, mobile network information, and location data from your mobile devices when you use our apps.
  • Location Data: Geolocation information provided by your browser or device when you interact with our services.
  • Feedback and Reviews: Comments, ratings, and reviews you submit to share your experiences with our services.
  • Social Media Information: If you choose to connect our services with your social media accounts, we may collect data from those platforms as permitted by their privacy settings.
  • Product Information: Details about the products or services of interest to you, including preferences and customization options.

We obtain this data through direct user input, automated collection methods (such as cookies), and third-party sources who provide us with aggregated or de-identified information.

Cookies and Similar Technologies

We employ cookies, web beacons, pixel tags, and similar technologies to enhance your experience on our websites and applications:

  • Strictly Necessary Cookies: These are essential for the basic functionality of our platform, enabling features like login, account management, and secure transactions.
  • Preference Cookies: Used to remember user preferences, such as language settings or content formatting.
  • Analytics Cookies: These track website usage and performance, allowing us to analyze trends, administer sites, track users’ movements, and gather broad demographic information for aggregate use.

Users can access our Cookie Manager to manage their preferences for non-essential cookies. For more information about cookies, including how to control or delete them, please visit https://www.allaboutcookies.org.

Data Retention and Deletion

We retain personal data only for as long as it is necessary for the purposes specified in this policy or required by applicable law. The retention periods vary based on the type of data and the context in which it was collected:

  • Account information, payment details, and transaction records are typically retained for the duration of your active account and for a period after that to comply with tax and accounting requirements.
  • We may store log files containing IP addresses and other non-personally identifiable data for system administration and security purposes.
  • Some data, such as anonymous aggregate statistics, may be retained indefinitely for research or business analysis.

When your account is closed or upon request, we will delete or anonymize the personal data associated with it, unless retention is required by law.

Data Security

We prioritize the security of your personal data and take several measures to protect it:

  • Encryption: We use encryption protocols for data in transit and at rest to safeguard sensitive information.
  • Secure Third-Party Processing: We engage reputable third-party service providers who adhere to strict data protection standards to process payments, host our applications, or provide other services on our behalf.
  • Access Control: Our internal policies restrict access to personal data to only those employees and contractors who require it to perform specific tasks.

Children’s Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect or solicit personal information from minors. If you believe we have collected such data by mistake, please contact us immediately using the details provided below.

Your Data Rights (depending on your jurisdiction)

In accordance with applicable data protection laws, users may have certain rights regarding their personal data:

  • Access: The right to request access to and receive a copy of your personal data held by us.
  • Rectification: The right to correct or update inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): The right to request the deletion of your personal data, except where we have compelling legitimate grounds to retain it.
  • Restriction: The right to restrict processing of your personal data under certain circumstances.
  • Portability: The right to receive a copy of your personal data in a structured, commonly used format and to transfer that data to another controller.
  • Objection: The right to object to the processing of your personal data for specific purposes.
  • Non-Discrimination: The right to be free from discrimination when exercising any of the above rights.

To exercise these rights or file a complaint, please contact our privacy team using the details provided in the “Contact Us” section below. We will respond to all requests within a reasonable timeframe and in line with applicable laws.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any material changes will be clearly communicated through our website or by directly notifying you. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Email: privacy@home-care-services-for-seniors-escobares-texas.primarycareaid.com
  • Postal Mail: Home Care Services for Seniors Escobares Texas, Privacy Team, [Address], [City, State, ZIP Code]

We value your trust and are committed to protecting your privacy.